Frequently asked questions

Yes. Every piece we sell is genuine and comes with an official certification. We specialize in authentic, untreated/unheated Burmese/Myanmar gemstones, and we are a licensed jewelry dealer registered in Singapore. Our certificates are sourced directly from reputable laboratories in Myanmar/Burma, the origin of our gemstones. We also offer the option for further verification from Singapore-registered laboratories at a small fees, such as the Nanyang Gemological Institute (NGI), for your complete peace of mind.

While heat treatment is a common industry practice used to enhance the color and clarity of rubies and sapphires, we pride ourselves on carrying an exclusive collection of unheated rubies and sapphires sourced directly from Myanmar/Burma. These stones are exceptionally rare in their natural state, and we are committed to making these authentic, untreated treasures accessible and affordable for our clients.

Unheated rubies and sapphires are highly sought after by collectors and connoisseurs because they possess their beauty entirely through natural geological processes without human intervention. As they are found in very limited quantities, an unheated, natural ruby - especially one from Myanmar/Burma - represents both a rare investment and a truly unique piece of wearable art.

Yes. If you prefer further verification, we can arrange for additional certification from Singapore-registered laboratories, such as the Nanyang Gemological Institute (NGI). This service is available for an additional fee ranging from approximately SGD 80 to SGD 100, depending on the specific laboratory and report type required.

Yes, we would be delighted to welcome you to our showroom. We are located at 356A Admiralty Drive, Singapore—just a 5-minute walk from Sembawang MRT station. As we operate by appointment to ensure you have our full attention, please contact us in advance to schedule your visit.

Yes. We offer free resizing for up to 3 sizes (up or down). Beyond that, there is an additional service charge of approximately SGD 100. Please note that resizing is not possible for eternity rings or designs with gemstones set all the way around the band.

Yes. For online purchases, we offer a "no questions asked" return policy within 7 days of delivery, provided the item is in its original, unworn condition. Please note that this does not apply to custom-made items or in-person purchases. For more info, refer to our refund policy.

We ship worldwide from Singapore daily. Orders are dispatched within 48 hours of payment. Depending on the item value and your location, shipping typically takes 1-2 weeks with online tracking. For more info, refer to our shipping info page.

For local orders in Singapore, we offer free delivery island-wide for all orders. For international orders, we offer free delivery worldwide for all orders over SGD 1000.

Shipping costs are calculated at checkout. Please note that any customs duties, import taxes, or local fees charged by your destination country are the responsibility of the recipient.

Currently, we do not offer trade-ins or direct exchanges. If you would like a different item, please process a return for your original purchase and place a new order.

Once your order is shipped, you will receive a tracking link via email. You can use this link to monitor your package’s journey directly on the courier's website.